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Shopping on, a guarantee of quality!

Since the last ten years, you are more and more to order on our Sex Shop online and we thank you for that. The experiences of our customers over the years helps us to improve our online store, either on the choice of products but also for the customer service.
Why should you buy on and what can you expect from us?
Here are 10 reasons to trust us:

Our website exists since 2005, he was one of the first of its kind! Often copied but never equaled, in 2007 we created and registered in the Swiss Trade Register the company Condomplanet SàRL. Our SME is based in the Township of Vaud near Yverdon-les-Bains. We do not work in drop-shipping, all our parcels are sent from Switzerland in order to ensure a better follow since placement of the order to delivery to the customer.

Our currency: Your Satisfaction!
In 2012 in order to better serve our customers, our company has followed an audit and answered more than 70 quality criteria to obtain the Trusted Shops seal of quality. These criteria are being developed continuously by independent consumer organizations and data protection. The respect of those the criteria is regularly checked by legal experts in economics and IT.

As a customer on our website, you can ensure a maximum amount of 4 000 CHF against the loss of your payment, in case of default of delivery or after returning the goods. The period of the warranty is 30 days. Condomplanet SàRL support the costs of Buyers Protection for you! The Trusted Shops employees will assist you in case of problems encountered while shopping online.

Since July 2014, Condomplanet SàRL is a member of the Swiss Association of distance selling Swiss Association of distance selling (ASVAD) which represents a guarantee of reliability and trust and ensures fair and transparent progress of your order.

Trusted Shop
On your connection is secured on the entire site. We use an SSL certificate to protect your personal data. You can see on every page a URL beginning with https with a padlock before it.

Certificat SSL
We avoid deliberately referencing some products on our site, which we believe do not respond to 100% to our quality standards. The Items sold on our site are safe for the body and have no side effects.

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For your convenience, we offer multiple choice of payment . Indeed, you can pay by invoice, bank transfer, PayPal, Visa, Mastercard, American Express, TWINT and PostFinance. All those methods of payment are 100% secure. None of your financial information is recorded or stored in our databases. For more discretion, the bank statements on your credit cards shall appear as Joujou.

Visa, Mastercard, Paypal, Poste FInance.
To best meet your expectations, we offer multiple choices deliveries. Indeed, you can choose your shipment between:

- PostPack Priority (48h00 to 24 days)
- Express Lune ( Swiss Post guarantee the delivery by the next morning before 9h00)
- Delivery in the evening (between 17:00 and 20:00)
- Against signature.

Orders until 17.00 are shipped the same day (working days) and are delivered the next day. All shipping are free. You can track the status of your order with the tracking number that will automatically be sent to you by email or SMS when your package leaves our premises. If we could deliver on time due to a stockout, we offer you a voucher 10% on your next order.

In case of problems with a product, in collaboration with the Swiss Post, we set up a system allowing you to have your parcell picked up at the time you wish to and from the desired location. Office, home etc ... Indeed, the Pick @ home system allows you to return your goods with ease.

For our customers, discretion is a crucial point. That is why all our packages contain no entry relating to their content or logo or advertising on our society. You will receive no newsletter from us or advertising by post or email without having made the demand.

You have the option to receive an SMS notification when your order is shipped. You will receive a message from telling you that your parcell has been shipped  and a link with the tracking number which will allow you to track the progress of your order.

Everyone does not necessarily mastery internet. That is why our developers are working hard åin order to offer you an easy to use site with clearly defined product categories and a simple organization. Everything is implemented to make your visit online pleasant _ . The descriptions of our products pages are simple, complete and written in 4 languages FR / DE / EN / IT. They contain many pictures and in most cases explanatory video. You will also find information on the material, size, product power supply and sometimes the weight.

Our customer service is here for you. Feel free to send us your suggestions, comments or remarks. Most of our electrical products are guaranteed 2 years. In case of problems, our customer service is at your disposal. The products that may be defective will be replaced as soon as possible if the Terms and Conditions are respected. will compensate you return fee by offering you a voucher to use on our online store.

If you can not find an article on our website you will also have the option to go through our customer service that will surely, if possible, order the item for you.

Service client
All prices shown are including VAT. Product selling prices are always fixed according to the manufacturer's recommendations.

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